Greenfield - a great place to live, work, and play! 

Enjoy the Green River Festival and many other exciting events in Greenfield!

Greenfield is home to a wide array of businesses ranging from eclectic shops to tech startups. Don't forget - you help your neighbors when you shop local!

The City of Greenfield has a mayoral form of government with a mayor and city council.

The staff of the City of Greenfield is ready to help you!

This is an editable field.

Water Division


WATER OR SEWER EMERGENCY RESPONSE AVAILABLE 24/7
  • 7 a.m. – 5 p.m., call DPW at 413-772-1528
  • 5 p.m. – 7 a.m., call DPW at 413-772-1528 and press #3. This call will go to Central Dispatch and will be responded to immediately.
  • If the DPW phones are not working, please call Central Dispatch at 413-773-5411 and they will be able to contact us.


WHAT WE DO / WATER DISTRIBUTION & WATER FACILITIES DIVISIONS

The Water Distribution and Water Facilities Divisions are responsible for the operation and maintenance of the city’s water supply, treatment, and distribution operations, including:
  • A reservoir and river water supply.
  • 2 filtration plants.
  • Well field and corrosion control facilities.
  • Storage tanks.
  • 5,697 water services.
  • 103 miles of water mains.
  • 1,029 fire hydrants.
The Water Division is also responsible for reading meters, processing monthly water and sewer bills, installation and maintenance of water meters, and hydrant flushing.

WHAT WE DO / SEWER, DRAINAGE, & WASTEWATER TREATMENT DIVISION

The Sewer/Drainage/Wastewater Treatment Division is responsible for the operation and maintenance of:
  • 70.25 miles of sewer mains.
  • 4,632 sewer services.
  • Catch basins throughout the 120 miles of roadway in Greenfield.
Sewage is treated at the City’s Water Pollution Control Facility, located at 384 Deerfield St., to Class B water quality standards, then discharged to the Deerfield River.

SEWAGE NOTIFICATION PUBLIC PORTAL

The Massachusetts Department of Environmental Protection tracks all sewage discharge and overflow events. The Sewage Notification Data System is updated within 24 hours of when a public advisory notification is issued.

WATER & SEWER RATES
  • Water Rate: $4 per 100 cubic feet.
  • Sewer Rate: $6.65 per 100 cubic feet.
Water/Sewer bills are generated every six months. The schedule of billing depends on the address of the resident; you can see the Water Bill Schedule here.		 Pay Online icon

FREE WATER LEAK & WATER ANALYSIS

The division provides free leak checks to any water user to be certain water is not being wasted and to help decrease user’s water bills. Contact 413-772-1528 to schedule a leak check. In addition, the City provides free water analysis for lead and some other parameters. For more information, contact the Water Facilities Division at 413-772-1539.

SEWER BACK-UP AND PREVENTATIVE FLUSHING

There is no charge for clearing a backed up sewer line. Preventive flushing is available during regular hours, 7 a.m. - 3 p.m. There is a $100 fee for this service. Contact 413-772-1528 to schedule an appointment.

FILLING OF SWIMMING POOLS

You can find information regarding water for filling swimming pools here.